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INFO EXCHANGE

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You’re Afraid to Ask Because of Pride, Shame, or Past Harm

 


“People Like Me Don’t Get Help.” That’s the Lie the System Taught You.


If you’ve been judged, ignored, or turned away before, it makes sense you stopped asking. But if you have Medi‑Cal, many of these supports are your rights, not favors.


You might get:

 ●​ A judgment‑free conversation about what you’re dealing with


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Any Chronic Disease + Social Barriers



It’s Not Just Your Diagnosis. It’s Everything Around It.


If you have chronic conditions like diabetes, heart disease, COPD, or kidney problems AND you’re struggling with things like food, housing, transportation, or stress, you may qualify for whole‑person help, not just clinic visits.


You might get:

 ●​ A helper who addresses the life problems that are making you sicker

 ●​ Support accessing meals, rides, housing, and supplies tied to your health


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Any High ER/Hospital Use



If You’ve Been to the ER Multiple Times This Year, the System Owes You More Than a Wristband


If you’ve been in the ER or hospital over and over for the same or related issues, you may qualify for services designed specifically to break that cycle.


You might get:

 ●​ A coordinator who gets alerted when you hit the ER and follows up

 ●​ Help fixing the housing, food, or access issues underneath the crises


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Any Serious Mental Health or Substance Use



If Your Mind or Your Use Is Wrecking Your Life, You Deserve More Than a 15‑Minute Visit


If mental illness or substance use has damaged your work, school, housing, relationships, or safety in the last year, you may qualify for high‑touch support, not just “take this and come back in a month.”


You might get:

 ●​ A coordinator who sees your whole life, not just one chart

 ●​ Help with housing, court, benefits, and daily structure


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Any Homelessness + Health Issues



If You’re Unhoused and Sick, You’re Probably Eligible for More Than You’ve Been Told


If you’re on the street, in a car, in a shelter, or couch‑surfing AND dealing with serious physical or mental health issues, there are likely multiple free services connected to your Medi‑Cal card that you haven’t been offered.


You might get:

 ●​ A personal helper to manage appointments, meds, and paperwork

 ●​ Housing navigation, deposit help, and tenancy support


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Language Barrier with Doctors



Every Appointment Feels Like You’re in the Wrong Movie Without Subtitles 


If English isn’t your first language and you leave appointments confused or embarrassed to ask questions, you may qualify for help from someone who speaks your language. 


You might get: 

●​ A health worker who speaks Spanish, Hmong, Punjabi, or another language you use 

●​ Help understanding diagnoses, meds, and instructions 


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Peer Support for Substance Use Recovery



You Want to Talk to Someone Who Knows What Cravings Actually Feel Like


If you’re in recovery or trying to get there, you may qualify for peer recovery support — people in long‑term recovery trained to walk beside you.


You might get:

 ●​ Someone to text or call when urges hit or life blows up

 ●​ Help navigating meetings, treatment, court, and family relationships


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Kids with Trauma, Grief, or Big Life Changes


Your Child Went Through Something Big. Their Behavior Is the Only Language They Have.


If your child has gone through loss, violence, foster care, divorce, or other serious events and their behavior has changed, you may qualify for extra support for both of you.


You might get:

 ●​ Help connecting to child therapists and support groups

 ●​ A coordinator to make sure school and doctors understand what happened


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Kids Need Dental Care



Your Kids’ Teeth Are Trying to Grow Up in a Junk‑Food World


If your children haven’t had regular dental check‑ups, Medi‑Cal covers kids’ dental visits, cleanings, and preventive care at no cost.


You might get:

 ●​ Check‑ups twice a year to keep cavities from exploding

 ●​ Sealants, fluoride, and cleanings to protect their teeth


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Need Cochlear Implant



Hearing Aids Aren’t Enough — But There May Be Another Option


If hearing aids don’t give you enough clarity to function, you may qualify for cochlear implant evaluation and treatment through Medi‑Cal.


You might get:

 ●​ Testing to see if a cochlear implant makes sense for you

 ●​ Surgery and follow‑up care if you qualify


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Hearing Loss Causing Isolation or Depression


You Stopped Going Places Because You Can’t Follow the Conversation


If you stay home more, stop answering calls, or avoid gatherings because you can’t hear, you may qualify for hearing support that reconnects you to people.


You might get:

 ●​ Hearing aids that make speech clearer

 ●​ Guidance on using devices in noisy or group settings


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Hearing Loss — Can’t Afford Hearing Aids



You’re Tired of Nodding Like You Heard When You Didn’t


If you’re missing pieces of conversations, blasting the TV, or avoiding phone calls because you can’t hear well, you may qualify for hearing aids covered by Medi‑Cal.


You might get:

 ●​ A hearing test and evaluation

 ●​ Hearing aids up to a set yearly amount at no cost to you


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Diabetic Eye Disease Screening



You Have Diabetes. Your Eyes Need Care Too.


If you have diabetes and haven’t had an eye exam in the last year, your vision could be at risk without you feeling it yet. Medi‑Cal covers regular diabetic eye exams to catch problems early.


You might get:

 ●​ Yearly eye exams specifically to look for diabetic damage

 ●​ Early treatment to prevent or slow vision loss


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Lost an Eye / Need Artificial Eye...



You Lost an Eye. You Don’t Have to Lose Your Confidence Too.


If you’ve lost an eye from injury, illness, or birth condition, you may qualify for a custom artificial eye through your Medi‑Cal coverage.


You might get:

●​ Evaluation and fitting for a prosthetic eye

●​ A realistic, custom‑made artificial eye


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Low Vision / Vision Impairment



Even With Glasses, the World Is Still a Blur


If traditional glasses don’t fix your vision enough to function, you may qualify for low‑vision services and devices that help you read, move around, and stay independent.


You might get:

 ●​ Special magnifiers or telescopic lenses

 ●​ Training on using devices that make daily life easier


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Need Contacts — Not Just Glasses



Glasses Aren’t Working for Your Eyes or Your Life


If you have certain conditions like severe astigmatism, keratoconus, or big differences between your eyes, you may qualify for medically necessary contact lenses covered by Medi‑Cal.


You might get:

 ●​ A contact lens evaluation and fitting

 ●​ Contacts covered when glasses don’t do the job


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Child Can’t See the Board at School



Your Kid Isn’t “Not Trying.” They Just Can’t See.


If your child sits close to the TV, squints at the board, complains of headaches, or struggles with reading, they may simply need glasses — which are covered with Medi‑Cal.


You might get:

 ●​ A pediatric eye exam at no cost

 ●​ Glasses that help them actually see their work


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Adult Needs Glasses



You’ve Been Squinting for Years Because You Think Glasses Aren’t Covered


If you have Medi‑Cal and can’t see street signs, menus, or people’s faces clearly, you may already qualify for an eye exam and glasses at no cost. 


You might get: 

●​ A full exam to check your vision and eye health 

●​ Glasses — frames and lenses — covered every 2 years 


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Child With Complex Medical Needs (CCS‑Level)



Your Child Has Specialist Appointments You Can’t Even Pronounce, Let Alone Coordinate


If your child has a serious or rare medical condition and sees multiple specialists (like cardiology, neurology, oncology, or other complex care), you may qualify for help coordinating their entire care team.


You might get:

 ●​ Support scheduling and sequencing specialist visits

 ●​ Help making sure meds, equipment, and therapies align


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Child in CPS/Child Welfare



You’re Fighting to Keep or Reunify With Your Child and Everyone Has an Opinion — Except You


If your child is in the child welfare system and you’re dealing with case plans, court, visits, and services, you may qualify for extra coordination support so you understand and can meet the requirements.


You might get:...

●​ Help understanding your case plan in plain language

●​ Support scheduling and getting to required services and visits


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Aged‑Out Foster Youth (16–26)



You Aged Out of Foster Care. The System Let Go. Your Problems Didn’t.


If you were in foster care or the child welfare system and you’re now 16–26, struggling with housing, work, school, or health, you may qualify for priority support as a former foster youth.


You might get:

 ●​ Help finding and keeping housing

 ●​ Support getting into school, training, or work that fits you


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Parent Overwhelmed by Child’s Needs



Your Kid’s Needs Are a Full‑Time Job. You Already Have One. 


If you’re juggling IEP meetings, therapy, psychiatry, doctors, court, and services for your child and you’re burning out, you may qualify for extra help so you’re not a one‑person case management team. 


You might get: 

●​ Help keeping track of appointments and paperwork 

●​ Support understanding your child’s rights and options 


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Too Many Systems Around Your Child



Your Child Has a Doctor, School, CPS, Probation… No One Talks. You’re the Messenger.


If your child or teen is involved with multiple systems — school, special education, child welfare, probation, mental health — and you’re stuck coordinating everything, you may qualify for one person to connect the dots.


You might get:

 ●​ A coordinator who brings all the adults to the same table

 ●​ Help aligning plans so school, court, and doctors aren’t working against each other


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Birth or Baby Loss + Substance Use / Mental Health



You’re Grieving a Baby and Your Coping Tools Are the Same Things That Hurt You 


If you’ve lost a baby and find yourself drinking, using, or spiraling mentally just to get through the day, you may qualify for integrated support that treats grief, mental health, and substance use together. 


You might get: 

●​ A coordinator who understands pregnancy loss and trauma 

●​ Help getting into treatment that respects your grief, not just your use 


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Pregnancy + Substance Use



You’re Pregnant and Using. You’re Afraid to Ask for Help Because You Don’t Want to Lose Your Baby. 


If you’re pregnant and struggling with alcohol or drugs, you may qualify for specialized help that combines treatment and pregnancy care instead of just punishment. 


You might get:

●​ Connection to programs that work with pregnant people in active use

●​ A team focused on keeping you and your baby as safe as possible 


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Pregnancy + Homelessness



You’re Pregnant and Don’t Know Where You’ll Sleep Next Week


If you’re pregnant and also homeless, in a shelter, in a car, or couch‑surfing, you may qualify for priority support that includes both housing help and pregnancy care.


You might get:

 ●​ A housing navigator who understands pregnancy risk

 ●​ Help getting to prenatal care safely and regularly


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Teen Pregnancy / Young Parents



You’re a Teen or Young Adult Trying to Raise a Baby While Still Growing Up Yourself...


If you’re around 16–25, pregnant or parenting, and juggling school, housing, relationships, and maybe court or mental health issues, you may qualify for extra support tailored to your age group.


You might get:

 ●​ Help with school, benefits, housing, and healthcare all together

 ●​ Support understanding your rights and responsibilities as a young parent


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Birth Equity — Automatic Priority for Some Groups



You’re Black, Native, or Pacific Islander and Know the System Hasn’t Been Built for Your Safety


If you’re pregnant or recently gave birth and identify as Black, Native, or Pacific Islander, you may automatically qualify for extra support because of how often the system has failed your community.


You might get:

 ●​ A care team that takes your risks seriously, not dismissively

 ●​ Help advocating for yourself in medical settings


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Postpartum Depression, Rage, or Numbness


You Love Your Baby. You Also Feel Numb, Furious, or Like Running Away. 


If after birth or loss you feel hopeless, angry, disconnected, or like you might hurt yourself or someone else, that’s not you being a “bad mom” — that’s a real medical condition. You may qualify for extra postpartum support. 


You might get:

●​ Help connecting quickly with mental health care that understands postpartum issues 

●​ A coordinator who supports both you and your baby’s needs 


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Miscarriage or Baby Loss



You Lost a Baby. That’s Not Something You “Just Get Over.”


If you’ve had a miscarriage, stillbirth, or baby loss and feel like the world expects you to move on without support, you may qualify for post‑loss care similar to postpartum support after a live birth.


You might get:

 ●​ Someone to talk to who understands pregnancy loss

 ●​ Help watching for physical and emotional complications afterward


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Hard Birth or Scary Delivery



Your Birth Didn’t Go How Anyone Hoped — and Now You’re Just Supposed to “Move On” 


If you had a traumatic birth, emergency C‑section, heavy bleeding, NICU stay, or other complications, you may qualify for extra support after delivery, not just a quick 6‑week checkup. 


You might get: 

●​ Help processing what happened and watching for complications

●​ Extra support visits for medical and emotional follow‑up 


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Pregnant and Doing It Alone

You’re Pregnant and Feel Like You’re the Only Adult in the Room



If you’re pregnant and also dealing with housing issues, mental health, substance use, or doing this without much support, you may qualify for someone to walk through this whole pregnancy with you.


You might get:

 ●​ A consistent person to help with appointments, questions, and fears

 ●​ Support getting to prenatal visits and dealing with benefits and paperwork


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MAT / Medication‑Assisted Treatment Support

You’re on Suboxone or Methadone and Still Holding on by a Thread 



If you’re on medications for opioid use disorder but still dealing with unstable housing, mental health issues, or legal trouble, you may qualify for extra support around your MAT, not just the pills or doses. 


You might get: 

●​ Help staying connected to your MAT provider and dosing 

●​ Support with housing, transportation, and court while you stay in treatment 


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Active Substance Use with Life Chaos

Using Just to Function. Losing Everything Anyway.



If alcohol, opioids, meth, or other substances are tied up with ER visits, arrests, broken relationships, or losing housing, you may qualify for integrated help that addresses all of it at once — not just “go to rehab.”


 You might get:

 ●​ Support finding treatment that works with your life, not against it

 ●​ Help with court, probation, CPS, or housing linked to your use


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Neurodivergence + High Risk (Autism, I/DD)

Autism or a Developmental Disability Plus “Real Life” Is Turning Into a Train Wreck



If you or someone you love is autistic or has an intellectual/developmental disability AND is also dealing with homelessness, justice involvement, pregnancy, mental health, or heavy ER use, you may qualify for a higher‑level support team.


You might get:

 ●​ Help making services actually accessible and understandable

 ●​ Coordination between regional center (if any), medical, and other systems


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Serious Emotional Disturbance in Kids



Your Kid’s Behavior Is Exploding at Home and School. You’re Being Blamed for All of It. 


If your child or teen is missing school, getting suspended, running away, exploding at home, or self‑harming, they may qualify for higher‑level support that involves school, doctors, and your family together. 


You might get: 

●​ Help coordinating school, therapy, psychiatry, and any court/CPS pieces 

●​ A care plan that includes YOU, not just services done to your child 


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Child Missing School from Asthma

Your Kid Is Smart. Asthma Is Making School Impossible.



If your child has been missing school or ending up in the ER because of asthma, and your home has mold, pests, or bad air, you may qualify for home‑based asthma help that goes beyond inhalers.


You might get:

 ●​ Home visits to identify what’s triggering attacks

 ●​ Concrete changes and supplies to make your home safer


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Fleeing Domestic or Sexual Violence



You’re Leaving Someone Dangerous and Have No Safe Place to Go


If you’re escaping domestic or sexual violence and don’t have a safe place lined up, you may qualify for housing-related help and safety-focused support through your Medi‑Cal plan.


You might get:

 ●​ Help finding safe, confidential housing options

 ●​ Support with safety planning and protective orders


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